We strive to ship all orders received before 1:00 pm Mountain Standard Time on the same day. Back orders are shipped per your instructions. All orders are shipped ADD COMPANY ADDRRESS. Orders are shipped via USPS, UPS Ground or Fed Ex Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.
Please feel free to contact your Customer Service Representative (firstname.lastname@example.org) with any questions.
Yes, we do ship internationally. Please call our sales representative for detailed information. To place a call to your sales representative, simply dial your local International Access Code and then UPDATE PHONE NUMBER HERE.
Free & Fast Shipping
We currently offer Free Shipping on orders over $150. All items qualify, even heavy and oversize items. Shipping rates apply on orders under $150 and are displayed at checkout. We offer two shipping methods: USPS, UPS Ground or Fed Ex Express Saver 5-8 business days. Our standard shipping method is serviced by FedEx SmartPost that utilizes the U.S. Postal Service (USPS) for final delivery.
Wholesale Free Shipping on Prepaid Orders
We will pay the ground shipping charges within the Continental U.S. for a wholesale prepaid order of $3000 or more. Payment is only accepted by cashiers check, money order, or pre-approved company check. Due to processing fees, credit/debit cards cannot be accepted as prepayment.
Order & Service Questions
Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time.
If there is a change in your order or an order cancellation, please call your sales representative immediately at UPDATE PHONE NUMBER HERE. free or email email@example.com
Back Order Policy
Please contact your sales rep regarding your preference how back orders should be handled for your account.
Local Number 302-659-9909
International Number Your Local International Access Code-UPDATE PHONE NUMBER HERE.
Products with manufacturing defects must be reported within 30 days from receipt. All returns require a return authorization number.
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.
Guaranteed Sale Policy
Our aim is to keep your store stocked with hot selling products at all times! If you buy an item from us for the first time and it doesn’t sell well for you, return it within 60 days and we will exchange it for one that does. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable without price tags or price tag residue. Call your sales representative for a return authorization number, UPDATE PHONE NUMBER HERE
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to FeatherPet within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.